JobsCustomer Support
Customer Support Lead
Talikala BPO✓ Verified
Cebu CityOn-siteFull-time₱35,000 – ₱50,000
About the role
Lead a team of 12 support specialists serving a top-10 US fintech. You'll own quality, scheduling, and growth conversations.
What you'll do
- Daily + weekly performance reviews.
- Coach specialists on tone, accuracy, escalation.
- Quarterly client check-ins.
What we look for
- 3+ years in support, including 1+ year as a lead.
- Strong written English.
- Available for occasional US-shift coverage.
Benefits
HMO from day one · Night differential · Free shuttle · Annual rice subsidy
About Talikala BPO
Industry: BPO / Customer Service. Size: 201-1000 employees. HQ: Cebu City.